South African Flag

Returns

BLACK DIAMOND RETURN POLICY

Within 30 days of purchase: Full refund less shipping charges (if applicable) on condition that items are in a brand new, unused conditionwith all hang tags and packaging. Original order shipping charges, if applicable, are not refundable on correctly shipped orders.

After 30 days of purchase: Full merchandise credit

This offer does not extend to Special order items Due to the fact that this product is not usually stocked in SA, any special order item can only be returned for manufacturer defect issues.

 

EXCHANGE POLICY

If you need a different size, colour or product please return your item(s) for a refund and place a new order at your convenience. We process refunds promptly upon receipt of your return and placing a new order now ensures that you’ll get your new item quickly, and that it won’t go out of stock.

 

PLEASE CONTACT US FOR A RETURN AUTHORIZATION NUMBER

Contacting us for a Return Authorization (RA) number allows faster returns processing and quicker refunds.

Please email us at orders@blackdiamondequipment.co.za or call us at 021 532 0549 during our normal operating hours and provide us with the following information to receive your Return Authorization Number (RA) :

  • Name
  • Email address
  • Order number

We will respond within 1-2 business days with your Return Authorization Number (RA). Return information will be sent to you via the email address used to place your original order.

 

 SEND YOUR RETURN TO US

Write your RA number on the outside of your package or write the RA number on a slip of paper and include that with your return. Please use a return ship method best suited to you and choose a carrier that will provide you tracking information and insurance. We cannot be responsible for your return until it is received at our distribution centre.

Send your return to:
Black Diamond Returns
c/o Ram Mountaineering

Unit 7 Old Mill Park

22 Old Mill Way

Ndabeni, 7405

Cape Town

 

Refunds and exchanges are typically processed within 4-6 business days of receipt of your return. Processing times can vary seasonally, your patience is appreciated!